What To Know
- Include a clear subject line, your account details, and a detailed explanation of your complaint.
- If you have a complaint or issue with QuickBooks, follow the steps outlined above to effectively lodge your concern.
- Can I get a refund if I’m not satisfied with QuickBooks.
Experiencing difficulties with QuickBooks? Whether it’s technical glitches, billing errors, or unsatisfactory support, knowing how to effectively complain to QuickBooks can help resolve issues promptly and efficiently. This comprehensive guide will provide you with step-by-step instructions, tips, and alternative channels for lodging complaints.
Contacting QuickBooks Support
1. Phone Support
- Dial 1-800-446-8848 (US) or 1-800-255-1378 (Canada)
- Be prepared to provide your account information and a detailed description of your issue
2. Live Chat
- Visit the QuickBooks website and click on “Help & Support”
- Select “Chat with us” and follow the prompts
3. Email Support
- Send an email to support@quickbooks.com
- Include a clear subject line, your account details, and a detailed explanation of your complaint
The Art of Effective Complaining
1. Be Clear and Concise
- Briefly and accurately describe your issue, avoiding unnecessary details.
- Use specific examples to illustrate the problem.
2. Provide Evidence
- If possible, attach screenshots, error messages, or other relevant documentation to support your complaint.
3. Be Respectful
- Even if you’re frustrated, remain polite and professional in your communication.
- Avoid using accusatory language or personal attacks.
4. Be Patient
- Resolving complaints can take time, especially during peak periods.
- Follow up periodically to check on the status of your issue.
Alternative Complaint Channels
1. Social Media
- Tweet or message QuickBooks on platforms like Twitter and Facebook.
- Use relevant hashtags (#QuickBooksSupport, #QuickBooksIssue) to increase visibility.
2. Community Forum
- Visit the QuickBooks Community Forum and post your complaint in the appropriate section.
- Engage with other users and seek advice or support.
Escalating Your Complaint
If you’re not satisfied with the initial response, you can escalate your complaint by:
1. Requesting a Supervisor
- Politely ask to speak to a supervisor or manager.
- Explain that you’ve been unable to resolve your issue through regular support channels.
2. Submitting a Formal Complaint
- Write a formal letter outlining your complaint and supporting evidence.
- Send it to QuickBooks’ corporate headquarters or customer service department.
Preventing Complaints
To minimize the need for complaints, consider:
1. Regular Updates
- Keep QuickBooks updated with the latest software and security patches.
2. Data Backup
- Regularly back up your QuickBooks data to protect against potential data loss or corruption.
3. User Training
- Ensure that all users are adequately trained on QuickBooks to avoid errors and misunderstandings.
Next Steps
If you have a complaint or issue with QuickBooks, follow the steps outlined above to effectively lodge your concern. Remember to be clear, respectful, and patient. By following these guidelines, you can increase the likelihood of a prompt and satisfactory resolution.
Frequently Asked Questions
Q: What is the best way to contact QuickBooks support?
A: Phone support is often the fastest way to resolve urgent issues, while email and live chat are suitable for less time-sensitive inquiries.
Q: How long does it usually take to resolve a complaint?
A: Resolution time varies depending on the complexity of the issue. Simple issues may be resolved within a few hours, while more complex ones may take several days or weeks.
Q: Can I get a refund if I’m not satisfied with QuickBooks?
A: QuickBooks offers a 60-day money-back guarantee. If you cancel your subscription within that period, you can request a refund.
