What To Know
- One of its key features is the ability to make phone calls directly from the platform, enabling you to streamline your communication and enhance customer engagement.
- This blog post will provide a comprehensive guide on how to call from intercom, ensuring that you leverage this feature to its full potential.
- Click on the “History” tab in the conversation window to view call logs.
In today’s fast-paced business environment, effective communication is paramount. Intercom, a leading business messaging platform, empowers you to connect with customers and colleagues seamlessly. One of its key features is the ability to make phone calls directly from the platform, enabling you to streamline your communication and enhance customer engagement. This blog post will provide a comprehensive guide on how to call from intercom, ensuring that you leverage this feature to its full potential.
Setting Up Your Intercom Account
Before you can make calls from Intercom, you need to ensure that your account is set up correctly. Follow these steps:
- Create an Intercom account if you don’t have one.
- Set up your team and user profiles.
- Configure your phone settings by adding your phone number and selecting the desired call routing options.
Making a Call
Once your account is set up, making calls from Intercom is a breeze:
- Open a conversation with the contact you want to call.
- Click on the phone icon located in the top right corner of the conversation window.
- Choose whether to call using your computer or mobile phone.
Transferring Calls
During a call, you may need to transfer it to another team member or department. Intercom makes this process simple:
- Click on the “Transfer” button in the call window.
- Search for and select the recipient you want to transfer the call to.
- Click “Transfer” again to complete the transfer.
Call History and Recording
Intercom logs all your calls, providing you with a detailed history for future reference:
- Click on the “History” tab in the conversation window to view call logs.
- Calls can be recorded for training or quality assurance purposes. To enable recording, click on the “Record” button during a call.
Using Call Automation
Intercom’s call automation features allow you to automate incoming calls and route them based on predefined rules:
- Set up call routing rules to automatically assign calls to specific team members or departments.
- Configure call menus to provide callers with self-service options.
- Use call queues to manage high call volumes and minimize wait times.
Troubleshooting Common Issues
If you encounter any issues while calling from Intercom, here are some common troubleshooting tips:
- Ensure that your phone settings are configured correctly.
- Check your internet connection and ensure it is stable.
- Close and reopen the Intercom app if you experience technical difficulties.
Wrap-Up: Power Your Communication with Intercom Calling
Making calls from Intercom empowers you to connect with customers and colleagues efficiently, streamline your communication, and enhance customer satisfaction. By leveraging the platform’s user-friendly interface and powerful features, you can elevate your communication strategy to new heights.
Information You Need to Know
Q: Can I make calls from any device?
A: Yes, you can make calls from your computer, mobile phone, or tablet.
Q: Are there any additional charges for making calls?
A: Intercom charges a per-minute rate for calls made through the platform.
Q: Can I use Intercom to make international calls?
A: Yes, Intercom supports international calls to over 60 countries.
